If you’re using CoxWebmail and not receiving email from specific senders, Firstly, you need to check your spam folder. If you’ve not found mail in the spam folder then add that specific sender’s email address to your email account’s white-list (safelist) from your CoxWebmail settings, you have to check blocked senders, and check your inbox filter settings.
Spam filtering is a great tool which is widely used by email providers to help manage the unwanted email messages sent everyday. Often, this mail filtering process happens behind the device (interface). This filtering also helps to keep your inbox clean from unwanted and spam emails and also helps to protect you against malicious messages. CoxWebmail has a large range of spam-fighting algorithms.
Here in this article, we cover the things that can be done with a CoxWebmail account to keep the unwanted email out of spam and vice versa.
If you are new to cox webmail here is Everything you need to know about CoxWebmail
Mark legitimate email as Not Spam
If you’re not receiving the email that you’re expecting in your inbox folder, Then the first thing is to check in Spam folder. If you find the message that you are looking for in your Spam folder that shouldn’t be there, you can label them as not spam so that the CoxWebmail spam filtering algorithm thinks that type of message should not be marked as spam.
Here are the steps to mark a message as not spam:
- Log into CoxWebmail account on your computer
- If you have problem login to coxwebmail, Here’s the solution for you.
- Select the WebMail Inbox section
- Select your Spam folder directory
- Find and select the message that you don’t want in spam
- Select Not a Spam button
If you aren’t able to see the non-spam button, select the menu in the email message (three dot menu), then select not a spam option.
Check your spam folder regularly for legitimate messages. Do not mark messages as spam unless you are certain that they are junk mail. Marking a message as not spam won’t guarantee that future messages from that sender won’t be marked as spam, but the more you do it, the more likely it will be that the message will be delivered to your inbox.
To know about backup your mail read how to backup cox webmail. For more ways on How to white list in CoxWebmail, see the other options below.
Add sender to Exceptions List
In your Cox WebMail preferences, you’ll find a blocked senders list that shows the senders or domains you’ve blocked (if any) from sending you messages. In the same place, you can enter single email addresses or entire domains (e.g. domain.com) that you allow to send you email. Essentially, this is Cox Mail’s version of a white list (or safelist).
- Sign in to your Cox Webmail account on a computer (Login help)
- Go to the WebMail Inbox
- Select Preferences
- Under General Email Preferences, select Blocked Senders
- Enter the sender you want to allow in the Exceptions List.
- Select Add
- Select Save
Send spam to your inbox
If you’ve tried all the above methods on how to white list in cox email, but the messages you want are still in your spam folder, you can modify the way that Cox handles spam by changing your directory for spam emails to have them marked as a spam mail, but still delivered to your main inbox directory.
- Sign in to your CoxWebmail account on a computer (login help)
- Select the settings icon which is located at the top right corner
- On the left, select Inbox (if not already expand) then select the Spam settings
- Select the option with Mark as Spam and deliver to Inbox
- Select Save